We are a flexible, “can-do” organization, committed to providing the highest quality service that you expect and deserve.
Our Field Service team knows how to get the job done because of their first-hand experience helping customers in their own environments. Laidig Service Technicians are heavily involved in the project process, whether it's before, during, or after site visits and installations.
We have an in-house Field Service presence as well, helping you remotely troubleshoot solutions and solve material handling challenges. We can also help schedule valuable learning experiences for your teams, like on-site reclaimer operation and maintenance training.
+1 (574) 256-0204 ext. 230
14535 Dragoon Trail
Mishawaka, Indiana 46544
United States of America
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Troubleshooting
Our Field Service Technicans have extensive on-site experience, and can begin the troubleshooting process via telephone. If required, we can arrange to send someone directly to you in order to keep your equipment running smoothly.
Complete system analysis
Experienced field technicians can review your entire material-flow process and offer recommendations for improved performance.
System upgrade evaluation
Laidig technicians will review your material application and discuss the latest innovations, control enhancements, and upgrades for increased efficiency and safety.
Control systems adjustment
Laidig technicians will work with your personnel to ensure system controls are properly adjusted to keep your material handling system in optimal operating condition.
Reclaimer inspection
Laidig technicians will do on-site inspections to evaluate process flow, ensure proper system operation, and identify maintenance procedures which may need more attention.
On-site training
Laidig technicians will provide detailed training on materials management, operation, maintenance, control systems, and safety. This is recommended once at start-up, after six (6) months of operation, and anytime there is a change in operational personnel.
Regular Preventative Maintenance (PM) services
Laidig field technicians are available to come to your site and perform Preventative Maintenance (PM) services. Complete PM services on all Laidig reclaim systems is recommended on an annual basis.
Laidig provides service agreement packages that include priority scheduling of on-site services, along with discounts for labor and spare parts. Laidig field technicians will perform preventative maintenance services on all Laidig equipment as well as on-site operational training. Service agreement packages are available to include one or two trips per year. The specified trip(s) may be used for (but not limited to) ongoing training of operational and maintenance personnel, preventative maintenance service work or general service work as is needed.